Reference

How magie88 Manages Your Personal Information

This Privacy Policy covers everything we collect when you use magie88 — from account registration to payment activity via Touch 'n Go eWallet, Boost, or GrabPay.

Data collected only as neededTouch 'n Go eWallet, Boost, GrabPay payment contextYour right to access or remove dataNo data sold to third partiesAvailable where local law permits
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magie88 How magie88 Manages Your Personal Information
DATA HANDLING PRACTICE

How We Keep Your Account and Data Secure

Knowing that your information is handled properly is part of what makes an account worth opening. Here is a plain look at the four areas we focus on — cookies, account security, data retention and your right to request changes — so there are no surprises in how we operate.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to see which sections of the platform get the most use. You can manage cookie preferences from your browser settings at any time.

Account Security

Each login uses a one-time verification step sent to your registered number. If we detect a sign-in from an unfamiliar device or location, we hold the session until you confirm it is you.

Data Retention Windows

Account records are kept for the period required under applicable law. Once that period ends, data is either permanently deleted or anonymised so it can no longer be linked back to you.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of what we hold, or request deletion of records that are no longer needed. Submit your request via live chat or email and we will confirm receipt.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you have a question about your personal data — what we hold, why we hold it, or how to request a change — our support team is here for you. Whether you want to update your registered contact details, ask about a transaction record tied to your GrabPay or Boost deposit, or submit a formal data-access request, start with live chat for the fastest response. You can also reach us by email if you need a written record of the exchange. Players in Kuantan and Kota Bharu reach us through the same channels with no regional restriction.

Team online

Live Chat

The quickest path to a privacy answer. Start a chat from any page inside your account and our support team will pull up your record directly.

Email Support

For formal data requests or written confirmation of any change to your account data, email us and we aim to respond within one business day.

Account Help Centre

Check the Help Centre inside your account for step-by-step paths on updating your profile, adjusting communication preferences, or reviewing linked payment methods.

Privacy Policy Questions We Get Asked Most

The questions below are the ones we see come up most often from account holders who want to understand their data rights. If your question is not covered here, live chat or email support can help you with a direct, account-specific answer.

We collect your name, email address, phone number and the payment method you choose — such as Touch 'n Go eWallet or Boost. We also log device and session data to keep your account secure.

No. We record only the transaction reference number for reconciliation. Your e-wallet PIN, password and linked bank details are never stored on our systems at any point.

Yes. Send a data-access request via live chat or email and we will compile what we hold on your account. We confirm receipt and aim to respond within one business day.

We retain records for the period required under applicable local law. After that window closes, data is deleted or anonymised so it can no longer be linked back to your identity.

We share data only with payment processors and fraud-screening partners under strict data-processing agreements. We do not sell or rent your personal data to advertisers or unrelated third parties.

Log into your account, head to the profile section and edit the fields you need to change. For changes that require identity verification, contact support via live chat or email to complete the update.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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